Homechoice nightmare

I write this letter very upset and frustrated. I made 2 identical orders on the 14/03/2021. Each order was going to a different address...one in JHB and one in DBN. When I received the confirmation email from homechoice on the 14/03/2021 it clearly confirmed the address for the 2 orders. Then the nightmare begins. Both orders get incorrectly delivered by homechoice to one address in Jhb. I called homechoice and made them aware of their error and they told me that they would pick up the order and redirect it to DBN which was order ***0. They explained to me that since I made 2 orders on the same day it automatically got sent to one address. Then why did homechoice confirm via email that the delivery was to the different addresses? It's no fault of mine. I was told today that the return will have to be credited as it now cannot get delivered to me! What nonsense! My order which was fully paid for gets delivered by homechoice to the wrong address and now they can't honor the sale to me. I bought the blankets on sale and I was told I need to reorder it at the higher current price! I do not accept this as this whole error was no fault of mine. They need to ensure that the blankets I purchased is delivered to the correct address which they confirmed on email. I have already called homechoice numerous times as the order was picked up from the incorrect address but I have received no feedback from homechoice. I have called 3 times on the 1/04/2021 and the manager Lynette is still to return my calls to find a solution. I called several times today ...during my breaks at work...and the team lead Udit refuses to assist or give me her email so I can email her to find a resolution. WHY DOES HOMECHOICE EMPLOY SUCH PEOPLE IN CUSTOMER CARE IF THEY DONT WANT TO ASSIST CUSTOMERS. I have already spent 3,5 hours on the phone with them at my expense. I also emailed the customer care and they deny having received my complaint email although I have record of it!!! And Udit refuses to give her email so I can fwd the complaint???? I am so frustrated and disappointed with this whole experience with homechoice and am going to take further steps to expose this ordeal of mine with homechoice. Please can you contact me urgently to rectify this issue for order ***0. Please can you supply the CEO email address.

Disappointed C Perumal