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Traci R

1 reviews | Active since Dec 2017

07 Jun 2018, 14:39

Homechoice never fails to disappoint

Despite my previous terrible experience with Homechoice, I am now facing another issue... I purchased a cupboard set from them 3 months ago, and firstly it arrived 1 month later, and now that its been in my home for about 2 months its starting to break!

The keys are flimsy, the lock broke, the handles are broken and now one of the doors are busy breaking as well!

They are so quick to call me because of my late payments but can never assist a client when in need. I refuse to pay for cupboards that is this easy to break, and I want a full refund, or I will take this further!! I am done with Homechoice! there quality sucks!!!

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Replies (3)
Homechoice
Homechoice's reply07 Jun 2018, 14:55
Official

Good Day Traci

Thank you for bringing this to our attention. Sincere apologies for the frustration and inconvenience caused.

One of our staff members will be in contact with you shortly to help resolve the issue.

Regards

Bantu

Customer Support Team

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Traci R's update20 Aug 2018, 10:24
Reviewer Update
STILL WAITING FOR A RESPONSE!!!!! STILL WAITING FOR MY ***ING CUPBOARDS!!!!!! STILL WAITING FOR HOMECHOICE TO ADJUST MY BILLING AS i WILL NOT PAY FOR CUPBOARDS THAT IS BROKEN! YOU PEOPLE ARE QUICK TO CALL ME ABOUT MY ACCOUNT BEING IN ARREARS WHEN YOU ARE THE ***IN REASON FOR THIS!!!!!!! I NEED SOMEONE TO SORT THIS OUT TODAY OR I AM TAKING LEGAL ACTION. I HAVE BEEN WAITING SINCE MARCH!!!!!!!!!***IN RIDICULOUS
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Traci R's update24 Aug 2018, 09:34
Reviewer Update
Once again... spoke to someone the 20th of August, after I posted online complaint. Consultant advised I would get a call regarding the exchange of my cupboards.... STILL WAITING!!!!!!!!!!!!!!!!!!!!!!!!!!!!