1 reviews | Active since May 2016
Homechoice? Never again!
I actually don't want to rate them even 1 star!! I ordered curtains from them, in total 6 curtains. There was problems with the delivery ( the bakkie broke down) and the couriers contacted me. I asked about the package (about 4 weeks after I ordered it), and they told me it was 'a small package'. I phoned Homechoice and spoke to Zandile at customer care. She said they only had 2 curtains in stock, she could not say if they would ever receive stock again and if so, when. I asked her to cancel the order, because the curtains were expensive (R3749.00), and that I could not use only 2 curtains. The window I ordered it for, needed 6 curtains. It was incomprehensible for me that they did not contact me when they could not execute the whole order. She was very helpful after a bit of an argument, and cancelled the order. After I spoke to her, I contacted the couriers and ask them not to deliver the package and that I made an arrangement with Homechoice for a refund. They assured me that the package would be returned to Homechoice on the same day. Because I live in the middle of the Karoo, I gave my daughter's address and phone number in Stellenbosch as delivery address. Now (almost 2 months after the original order), they send my daughter a SMS wherein they claim payment for a "gift' send with the package. I send an e-mail to them, asking for the proof of delivery document (although they must have received the package, because I received my refund). Renea October send a return e-mail, saying my daughter (who had nothing to do with the transaction and did not receive any package from them) must contact them, without responding to my request for proof of delivery. It is not worth all the stress and long waiting period for articles ordered and I will never ever again order anything from Homechoice.
We’re very sorry to hear about the poor service you experienced. Please give us an opportunity to get to the bottom of what went wrong so that we can resolve this.
Lee-Ann will be in contact with you shortly to assist in resolving the issue.
Thank you.
Best regards,
We’re very sorry to hear about the poor service you experienced. Please give us an opportunity to get to the bottom of what went wrong so that we can resolve this.
Lee-Ann will be in contact with you shortly to assist in resolving the issue.
Thank you.
Best regards,
