Homechoice needs new well educated consultants!!

i placed a cash order online on 16 January with a discount voucher of R250 that i received from homechoice via email. invoice was sent via email same time when i placed the order and payment was made immediately as per invoice amount from Homechoice. now almost 2 months later after numerous calls and still waiting for my delivery the consultants tell me that they only see discount of R100 on the system and that i made short payment and i need to pay the outstanding amount before they release the delivery. first i spoke to Nonxolo who first tried to give me that bull**** story about me owing money and than after 30 min on the phone she suddenly see's that it is an error on there side and she now needs to log a call with other department to sort the issue out and it will take one day to fix. 3 days gone by and no call, notification nothing. i called again and this time spoke to Ongeziwe... same story!! i need to pay the outstanding amount because the only see R100 discount voucher. after checking the system again guess what... "oh i see the problem is on our side" log a call again to other department that does not have direct line that i can call... how convenient for them! so another 3 days passed and i decided to phone again on the 9th of Febr... this time i spoke to a Balwa... and guess what... same story! really!!!! do they not do their work properly? do they not put notes on the system to say that this client called 3 times already and the error is on our side. how long will this still carry on?? am i ever going to get what i paid for???

Too bad i can't paste proof of the R250 voucher here and original invoice . maybe then they will believe me. let me rather not say what i really think of the homechoice consultants!