Homechoice , must improve with the way they treat their customers

Good day I am Ms Mahlako

I would like to share my experience with Homechoice .

I have since bought a fridge online somewhere around August 2022 , the model of the fridge is Hisense brand the glass fridge, the fridge got delivered and the very same day that the fridge was delivered it was not working, it was making some funny loud noise and also not cooling at all, I have then lodged a complaint with Homechoice to come collect the fridge the refused to collect the fridge , I took me almost 2 months sitting with a fridge that is not working in my house , I have been doing a several follow up with them they kept telling me that I have to wait for 7 working days I waited and nothing happened, somewhere in November I then received a call from someone saying that they from Hisense and they were sent to come check the fridge ,

I still went ahead and called Homechoice informing them that they must collect their fridge and not sent a supplier to fix the fridge and I also advised them that what if they come fix it and I still experience the same issue in due course, mind due this fridge I bought it in 2022 and has 4 years warranty and now it’s 2024 the fridge is still giving me the same problem still. I then allow the supplier to come to my house to check the fridge they then did something I don’t know and the fridge started working though I told Homechoice I’m no longer interested in the fridge they must collect it ,I received such a horrible experience from their customer service , I hate Homechoice and I will never buy anything from them ever again. And I had an account with them i then stopped paying their account after the experience I received, so I then decided again that let me just continue paying the account from there I won’t buy anything from them .

Now the very same product the Hisense fridge is giving me problems again , I have been calling them to come collect the fridge and mind due I had meat in the fridge I had to throw it away cos not it’s almost a month for me sitting with a fridge that is not working in the house , I have lost so much food in the fridge , I’m so sad and I want nothing to do with homechoice all I want is them to come collect their fridge and I won’t continue paying their account anymore. I have been doing severals follow ups with them till today they still haven’t assisted me , I called them again I spoke with a lady by the name of Mandelo from homechoice she didn’t assist me with anything cos every time I call they tell me same update all of them , when I ask how long will it take they said I just have to wait as they are still waiting for feedback or invoice from Hisense, till now I’m still waiting, I’m so ****ed off with homechoice never ever will ever buy staff online I have learnt a lesson the hard way, I’m still sitting here now with a fridge that is not working.