TM
Thabile M

1 reviews | Active since Sept 2017

11 Sept 2017, 15:39

HOMECHOICE must be sued

HOMECHOICE call center staff phone me on the 30th of August 2017. I was told about the special of 3 bedding for only R999.00 and on that special i was told about a free flees blanket and curtains. I even asked that guy if he was sure about paying for one and getting 2 for free. He was very confident about his statement.

To my surprise on Saturday they delivered me a blanket that cost about R5, 499 including delivery it was R6, 620. Im so furious because when i phoned that lousy call centre who were busy dropping my calls ended up requesting to speak to a manager , it was explained to me that i ordered 3 bedroom sets that costs about R8000. HOMECHOICE im cancelling my order and please remove my numbers from your system i want nothing to do with you guys. I dont know why you give poor training to your sfatt. I hope in that 7 days you will send someone to come and collect that princess Diana blanket that weigh 4kg . imagine sleeping on 4kg blanket in this summer. Im so desapointed with your service and i haven't received my statement for 2 months i dont even know my balance. HOMECHOICE someone must sue you and sue you guys for not giving a proper service and as promised i was told they will listen to the call. ????

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Replies (1)
Homechoice
Homechoice's reply11 Sept 2017, 15:57
Official

Good Day Thabile Mashego,

We are very sorry to hear about your service experience. We acknowledge your posting, and would like to apologise for the inconvenience.

One of our staff members will be in contact with you shortly.

Regards

Customer Support Team