SP
Selvi P

1 reviews | Active since Jun 2025

17 Jun 2025, 17:30

Homechoice more like a Nightmare to buy from

It's been a nightmare with homechoice i was pressured into taking a pressure cooker, when i received it in November 2024 within 3 days i called a consultant to say i don't want it as a pensioner i won't be able to afford it as well it's something i don't want, she promised to send the courier to pick it up. I have called almost every month to get them to pick it up but every month a consultant will call me for payment. I am feedup and disgusted with the level of service from such a big company. I am niw receiving calls from MBD dept collector's for something that is sitting in the box waiting to be picked up, this is wrong and disappointing. Many of my friends and family buy from homechoice and i will be telling them about the nightmare that this company is. Get your courier guys to pick this up I am not paying anf if my name is blacklisted because of this i will be taking the next step to the ombudsman

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Replies (1)
Homechoice
Homechoice's reply17 Jun 2025, 17:35
Official
 Hi Selvi Padaychee,

Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to reply to this email. Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind regards,
The Customer Support Team