ML
Mamushi L
1 reviews | Active since Aug 2024
28 Jun 2024, 00:35
Homechoice lowered my credit score due to their ignorance
I sent Homechoice new banking details for debit order. They never loaded them. I provided email proof of the initial request. When debit date came, they still used old details and debit order bounced. I was flagged on ITC for missed payment. I asked Homechoice to remove that flag, they refused but immediately captured the new banking details. Now my credit score went down because of missed payment but Homechoice doesn't want to take responsibility and reverse the missed payment they sent to ITC. This is pathetic.
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Replies (3)0
Replies (3)
Homechoice's replyOfficial
28 Jun 2024, 07:32Hi Mamushi,
Thank you for taking the time to reach out to us with your concerns.
This confirms that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to email us . Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind Regards.
Homechoice
Thank you for taking the time to reach out to us with your concerns.
This confirms that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to email us . Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind Regards.
Homechoice
Homechoice's reply28 Jun 2024, 07:32
Official
Hi Mamushi,
Thank you for taking the time to reach out to us with your concerns.
This confirms that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to email us . Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind Regards.
Homechoice
Thank you for taking the time to reach out to us with your concerns.
This confirms that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to email us . Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind Regards.
Homechoice
ML
Mamushi L's updateReviewer Update
12 Nov 2024, 09:42Homechoice still has not removed the missing payment from credit brx until now. What's this? IT was your fault. FIX IT. I will not work so hard for good credit record and you, through your negligence and incompetence, just ruin...FIX IT. 5 days from now i will launch another separate review on this if not fixed with proof
ML
Mamushi L's update12 Nov 2024, 09:42
Reviewer Update
Homechoice still has not removed the missing payment from credit brx until now. What's this? IT was your fault. FIX IT. I will not work so hard for good credit record and you, through your negligence and incompetence, just ruin...FIX IT. 5 days from now i will launch another separate review on this if not fixed with proof
ML
Mamushi L's updateReviewer Update
28 Jan 2025, 08:23Homechoice still has not attended to their mistake. The erroneous arrears is still not removed from Credit Bureau and is badly affecting my borrowing power.
This is really not on. It is very embarrassing that you are so quick to report incorrect arrears and takes you over 6 months to remove and correct your own mistake affecting your own client.
I will be cutting ties with home choice completely and forever.....Spoiling my great credit history and score for what you made up. Unforgivable
This is really not on. It is very embarrassing that you are so quick to report incorrect arrears and takes you over 6 months to remove and correct your own mistake affecting your own client.
I will be cutting ties with home choice completely and forever.....Spoiling my great credit history and score for what you made up. Unforgivable
ML
Mamushi L's update28 Jan 2025, 08:23
Reviewer Update
Homechoice still has not attended to their mistake. The erroneous arrears is still not removed from Credit Bureau and is badly affecting my borrowing power.
This is really not on. It is very embarrassing that you are so quick to report incorrect arrears and takes you over 6 months to remove and correct your own mistake affecting your own client.
I will be cutting ties with home choice completely and forever.....Spoiling my great credit history and score for what you made up. Unforgivable
This is really not on. It is very embarrassing that you are so quick to report incorrect arrears and takes you over 6 months to remove and correct your own mistake affecting your own client.
I will be cutting ties with home choice completely and forever.....Spoiling my great credit history and score for what you made up. Unforgivable