1 reviews | Active since Feb 2024
HomeChoice Lost Me As A Customer 😡
I am completely and utterly disgusted in HomeChoice. I placed an order for a couch on 28/01/2024 that was AVAILABLE on the website at the time I placed the order. It's been more than two week and I have not received my order which is supposed to arrive within 5-7 working days as per their customer service department. They don’t even have the decency to let me know that the item is not in stock or to keep me updated on the status of my order, instead I have to call after them to get an update. Now they are telling me that the couch is out of stock. Why do you guys avail something on your website to be ordered when you don’t have it in stock. YOU ARE DECEIVING YOUR CUSTOMERS by making your products available to purchase when you don’t even have the product in stock.
I spoke to two customer service agents, namely Fundiswa and Siphokazi and both of them were of no help. Instead of sympathising with their customers, they do their utmost best to defend their company who deceives their customers.
This is such a disappointing experience, especially since I am a good customer of their company and my account with HomeChoice is always up to date. This is the last time I will ever buy from this company again!!!
Thank you for taking the time to reach out to us with your concerns.
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We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
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We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind Regards.
Homechoice
Thank you for taking the time to reach out to us with your concerns.
This confirms that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to email us . Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind Regards.
Homechoice
You have deducted the amount of the couch from my credit, which means that I am expected to pay an instalment for an item at the end of the month that I have not even received yet and it’s been half a month that I have been waiting. DO BETTER!
You have deducted the amount of the couch from my credit, which means that I am expected to pay an instalment for an item at the end of the month that I have not even received yet and it’s been half a month that I have been waiting. DO BETTER!