1 reviews | Active since Sept 2017
HomeChoice Legal Department Ignoring My quiry – No Urgency or Accountability
Complaint: I am extremely disappointed with the way HomeChoice has handled my matter. I have been trying to get my account updated since last month, and despite sending them a paid-up letter, they keep sending me from one person to another without resolving anything.
I was told to send the letter so it could be forwarded to their Legal Department, but even after doing that, nothing has been done. The Legal Department has not updated the status of my account, and no one seems to care or take this matter seriously.
What frustrates me even more is that I don’t understand why my account was sold to a third party when it was already paid up. I have called multiple times, but I keep getting empty promises and no feedback.
This is very unprofessional and shows a lack of accountability and customer care. I have done my part, yet HomeChoice is delaying to fix a simple issue that affects my credit profile and peace of mind.
If this is not resolved urgently, I will take further steps to expose this poor service publicly.
All I want is for HomeChoice to update my account immediately to reflect that it is fully paid up and to correct my ITC/credit record accordingly.
Reference / Account Number: ***
Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to reply to this email. Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
The Customer Support Team
Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to reply to this email. Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
The Customer Support Team