Homechoice Laptop Return

I am very disappointed and disgusted by this store. Ive been a loyal customer for years paying my account every month. I took a laptop with them as my old laptop has given up on me. This order was placed via phone call and not in store. The sales agent did not state the inch of the laptop to me , when delivered on the 19.02.2026 I opened it only to see its a very small laptop of 11.6 inches. I am not very fami**** with inches unless you going to show me a picture thereof but the lady did not explain to me the size of it or anything like that and seemed more rushed than anything. I returned it the same day to Wynberg branch where I explained my unhappiness regarding the laptop and that it is not suitable for the type of work I do and will only be suitable for lightwork or a student but not a teacher (which is my profession)as I will be using it everyday and for admin purposes.They told me they are unable to return it as I already opened it but how is one suppose to check out the package if you cannot open it ? Like make it make sense? They should truly relook at their policy because it is utter nonsense. The lady at Wynberg branch then told me she's going to send off an email requesting the phone call recording and she will let me know regarding it. Up until today I still havent received any communication. I then sent off an email myself where 4 different individuals were sending me emails and telling me I cannot return it as I already opened it but their policy states if you are unhappy with something you can return it and I have stated my case but still they refuse. I refuse to pay for a laptop which is not going to be beneficial to me it is not suitable for my work. I even said I would exchange for a bigger laptop with them but still they refuse to return it. I also requested to hear this phonecall recording but they insist that they cannot share it with me as it is for internal use only. But according to the consumers protection law they are suppose to share it with me when requested as I also need to hear whats going on. Why are they hesitant to share it with me? I do not want this laptop i want it returned as I didnt even use it at all its still in the box with me and i do not evn want to touch it. If this matter cannot be resolved im taking it further and taking legal actions. This is unacceptable!!