Homechoice lacks service and communication s****s!!! horrific service.

Below is an email I have sent to Homechoice, last week, one of many and still no response, Yet yesterday they called me to confirm what my payment schedule is for end of March!! I was so upset, because their billing me for things I do not even have in my possession as yet.

Please see email below, I copied this because frankly I am fed up with explaining this situation to someone new everyday.

After calling your contact center several times, and receiving different feedback each time, I am FED UP with the level of service I have been receiving from home choice!!! I placed an order over a month ago for the Combo Californian wardrobes and when I received it, one cupboard had scratched on which I immediately returned, This was on the 16th of February.

I then called home choice , spoke to a consultant who advised that as soon as you received the wardrobe from the courier I will get a new one ( 14 days turn around time).

I was patient, however then received my statement billing me for 2 wardrobes when I still only have the one in my house!!!

Last week I spoke to a consultant that advised the other wardrobe will be delivered within 5 days, It is day 6 today!!!! Tuesday I spoke to another consultant who advised that no notes was on the system of a return and that she need to sort it out with her manager and that she will call me back personally.....

I am still waiting on this call!!!!!!!

You people lack the decency to respond to emails, follow up on calls and also sending out updates, I have never spent so much airtime on one company trying to follow up on my ****!!

i AM DISGUSTED BY THIS LEVEL OF SERVICE AND SHOULD I NOT RECEIVE FEEDBACK TODAY AND MY CUPBOARD BY TOMORROW FOR THE LATEST I WILL BE TAKING LEGAL ACTION. THIS IS NOT THE FIRST TIME HOMECHOICE HAS FAILED TO DELIVER AND SHOULD MY PAYMENT BE REQUESTED TOMORROW I WILL NOT PAY AND REVERSE ANY DEBIT ORDER AS I AM NOT PAYING FOR TWO CUPBOARDS BECAUSE I ONLY HAVE ONE!!