Homechoice lacks good customer service, *****

On the 1st December 2020 I ordered bedding from HomeChoice 4 piece Disney Frozen and 13 piece Kimberly bedding. Great news! Your HomeChoice parcel PFS***9 was packed today. We'll let you know as soon as it has left our warehouse. Great news! Your HomeChoice parcel PFS***8 was packed today. We'll let you know as soon as it has left our warehouse. On Saturday the 05th December 2020 I received a call from a delivery guy, he came gave me my items we struggled for a while as his system couldn't pick my number until he eventually asked me to sign on the delivery note. I asked the guy why does it seem like I'm signing for 2 items but the size of the parcel they don't match the parcel I'm expecting, he told me he is delivering what was given to him by homechoice, mind you when someone delivers something you don't ask them to wait until you check if the items delivered are in order. After he left I opened the parcel, the Disney Frozen bedding everything was in order. Then I opened another parcel to my surprise there was only one blanket no duvet set. Immediately I tried to call homechoice with no luck, then I requested a call back. Until today the 08th December I never received a call from HomeChoice, until I decided to call them, the phone was answered by an *********** call center agent, she told me the system is slow she will call me back, I waited and waited still no call, then I called again another agent this time, I asked to talk to a call center supervisor, the agent told me the supervisors are not allowed to come answer phone calls due to their call center Covid-19 rules, she will take my details the supervisor will call me back. It's 19:26 still I haven't received a call from HomeChoice. I logged a call back for return of parcels I received still no response. I have been a HomeChoice customer for many years but the treatment I'm receiving now is not acceptable. After they have been pestering me with phone calls, now I ordered they can't call me. I'm only important when they want me to take credit, I'm not happy, now the supervisors are not allowed to answer calls in the call center. On my account it's recorded I received everything of which I didn't.