Homechoice - lack of after sales service

I placed an order with Homechoice and received the delivery a few days later. I bought the item as a wedding gift and the wedding happened in Nov. When the item arrivedin October, it was damaged and I immediately phoned Homechoice to advise of the damaged item. I was then told that they are very busy and waiting period could be a while but I was welcome to take in the item to the showroom. We are in December, almost 2months later, I phoned in November and the query was escalated and was told that a priority collection was logged. Almost 2weeks later and still nothing. The wedding has come and gone and I had to get an alternate gift. For all the times I have had to call Homechoice to get issues resolved, I feel that Homechoice can credit the item and just let me have the damaged item free of charge as my birthday is in 5days time so I will accept it as it is evident that Homechoice is very efficient when it selling items but really not interested in after sales service and the customer is left to fight alone whilst having to pay for something that they are not using.