SB
Surur B

1 reviews | Active since Nov 2023

18 Nov 2023, 14:04

HomeChoice king of *******

I'm extremely displeased and furious at homechoice for listing me to the credit bureau, firstly, I bought a bar fridge and paid R311 for 2 months, then I bought a laptop which added another R570 to which my account came to R870 a month that weren't a problem at all, but the problem came in where I had to return the laptop within the same week because it gave me flight mode all the time, it could not connect to the wifi, I then ask them if they can replace it with a new one because it's basically still brand new, to which they said no because they 1st need to send it to their warehouse for the technician to assess the give me feedback, which they never did, after 2 months they send the laptop back to me via courier then tell me I must pay for delivery and added to my monthly payment, I opened the package, tested the laptop and it only worked 1 day then I returned it which I again waited for 1 month, by then I was already livid because I couldn't understand why they can't give me a replacement laptop as that 1 they could just gave back to the supplier and book it as a factory default and get a replacement and it would be a win win situation for both parties, however when the laptop came back for the 2nd time it came back with scratches and the screen were loose, which I returned immediately with the courier company they sent, so basically I paid for 3 months for a laptop I never had, and they only credited me June month 203 after they blacklisted me 1st because I refuse to pay for something I don't have, I've sent several emails to them but nobody could help me or point me in a direction, today I had to pay R3500 just to get my name cleared, to me it's not about the money but morals, why blacklist me 1st then credit me so they can make more money out of people, I really wish they loose alot of business everyday for a whole year, I will never support them again and will tell all my friends not to buy from them again.

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Replies (2)
Homechoice
Homechoice's reply20 Nov 2023, 10:03
Official
Hi Suur,

  Thank you for bringing this matter to our attention.

We will be contacting you to get further details from you.

Regards.
Homechoice
 
 
SB
Surur B's update20 Nov 2023, 11:03
Reviewer Update
Thank you for contacting me after a full year and few months, you couldn't even come up with a decent apology or solution to try to resolve the problem but instead keep quiet and say goodbye? Don't you guys feel ashamed of taking people's money that you know doesn't belong to you, why couldn't you credit me 1st and tell me "you have been credited or we can issue you a new laptop, Im starting to think HomeChoice is selling 2nd hand refurbished goods to the public and make a 1000% profit from the people, i wasn't even approached with the idea of telling me" OK Mr Burton seeing that it's our fault of not doing our job properly you may only finish your balance of the fridge or give a lesser payment ". And please don't get me wrong, I'm not going on about the money, it's the moral of it, but I guess you guys don't have any conscious or integrity but to make sure you suck out all the people's money like leeches.
Have a lovely day ahead.