Homechoice Just Lost A Customer.

I am utterly disappointed in Homechoice. Last year I took a special from them that stated your First Payment will only go off End of February 2023. Middle January 2023 they already tried to take a debit order which did not go through because i did not authorize a debit order to go off, as it clearly stated END OF FEBRUARY 2023. So, now end of February they debited Double Payment, and they reported a missed payment which now on my CREDIT Score shows a missed payment for January, losing 10 points. WHY ADVERTISE **** LIKE THAT IF YOU DO NOT STICK TO IT, OR ATLEAST PHONE OR EMAIL A PERSON REGARDING CHANGES TO SET SPECIAL AND EARLIER DEBIT ORDERS!!!!!!!!!!!!!!!! WILL NEVER EVER ORDER FROM HOMECHOICE AGAIN. And I have been a loyal customer for over 10 years, always paying upfront, settling early payments, and ordering at least once every few months. And This is how home choice treats their customers? Not even replying to emails or giving answers telephonically.