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Mosidi M
1 reviews | Active since Oct 2024
07 Oct 2024, 02:39
Homechoice is trying to ****** money from me for items that they have collected
Homechoice is trying to ****** money from me for items that they have collected. I ordered a 8 piece cast iron set from Homechoice to which they delivered 6 pieces. I notified them within 7 seven days of the delivery and they failed to help me for 4 months until i said they can collect the wrong order to which they did and now they want me to pay for the pots that they took. Regardless how many times i have been calling and trying to have them fix me order,they have failed me everytime and now they handed my account to thier lawyers wich i also called to clarify the matter and also didnt get help
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Homechoice's replyOfficial
07 Oct 2024, 08:30Hi Mosidi,
We would like to express our sincere apologies for any inconvenience you may have experienced. Your feedback is of utmost importance to us, and we take your concerns seriously.
We have received your complaint, and we want to assure you that we are actively investigating the matter. Our team is committed to resolving your issue as quickly as possible and ensuring that you receive the level of service you deserve.
Please be assured that we will keep you updated on the progress of our investigation and the steps we are taking to address your concerns. If you have any further questions or need additional assistance, please do not hesitate to contact us directly.
Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to resolve this issue.
Sincerely,
Homechoice
Homechoice's reply07 Oct 2024, 08:30
Official
Hi Mosidi,
We would like to express our sincere apologies for any inconvenience you may have experienced. Your feedback is of utmost importance to us, and we take your concerns seriously.
We have received your complaint, and we want to assure you that we are actively investigating the matter. Our team is committed to resolving your issue as quickly as possible and ensuring that you receive the level of service you deserve.
Please be assured that we will keep you updated on the progress of our investigation and the steps we are taking to address your concerns. If you have any further questions or need additional assistance, please do not hesitate to contact us directly.
Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to resolve this issue.
Sincerely,
Homechoice