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Traci R

1 reviews | Active since Dec 2017

18 Jun 2018, 08:15

Homechoice is the worst online store ever

Another week, another consultant calling me making empty promises and not delivering I am so fed up with the level of service I have been receiving from your company.

My cupboards which I have for less than 3 months are broken! someone came out last week, took a few pics and that was it. I spoke to a consultant who advised that my account will be adjusted accordingly as I strongly advised I am not paying this account until my cupboards have been sorted out, yet I am still receiving sms notifications saying I need to pay x amount or I will be handed over!!!!! this is pathetic, I want new cupboards, and would like to change one of them, however I need them to be delivered when the broken ones are collected as I do not have storage space for our things,

Please can someone do something about this!!!!

0
Replies (5)
Homechoice
Homechoice's reply18 Jun 2018, 09:29
Official

Good Day Traci Roberts,

Thank you for taking my call.

We would like to apologise for the delay in having your query resolved.

We will revert with feedback at the soonest.

Regards,

Bantu

Customer Support.

TR
Traci R's update28 Jun 2018, 15:48
Reviewer Update
Almost a month, I am still waiting for someone to call me to advise whether my cupboards are being replaced, still waiting for my bill to be adjusted, as promised by one of the many consultants that keep on Lying to me!!!!!!!!!!!!!!!!!!!!!!!!!!! I will not pay your account until I receive my new cupboards and also different ones from the ones I have, because that **** breaks fast, and the longer its in my ****ing house, the more it keeps on breaking!!!!!!! Do note I am saving all my correspondence, all messages from you guys and will take this matter further, because I am so sick of getting calls from your company saying my account is in arrears, having to explain the same **** to everyone...
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Traci R's update20 Aug 2018, 10:22
Reviewer Update
STILL WAITING FOR A RESPONSE!!!!! STILL WAITING FOR MY ***ING CUPBOARDS!!!!!! STILL WAITING FOR HOMECHOICE TO ADJUST MY BILLING AS i WILL NOT PAY FOR CUPBOARDS THAT IS BROKEN! YOU PEOPLE ARE QUICK TO CALL ME ABOUT MY ACCOUNT BEING IN ARREARS WHEN YOU ARE THE ***IN REASON FOR THIS!!!!!!! I NEED SOMEONE TO SORT THIS OUT TODAY OR I AM TAKING LEGAL ACTION. I HAVE BEEN WAITING SINCE MARCH!!!!!!!!!***IN RIDICULOUS
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Traci R's update23 Aug 2018, 15:37
Reviewer Update
Still waiting for my cupboards, received a call on Monday saying someone will be in touch about delivery, yet no one came back to me, Also My account have been settled through your partner finchoice, and I would like to know why I do not have online access to my Homechoice account. I would like to see whether I can qaulify for a different wardrobe set .
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Traci R's update24 Aug 2018, 08:31
Reviewer Update
still awaiting feedback, can someone from customer service please contact me