Homechoice is the worst !

I am extremely and utterly disgusted with the service of Homechoice! There service is putrid and their staff are ***********. I purchased a bed from Homechoice in 2018 October from the day or delivery i noticed the bed had been sinking and the springs were jutting out from the side! This is a Restonic Classic high top bed which costs almost 8000 not forgetting the interest Homechoice had been charging me despite the bed being a reject. Never the less I had made numerous calls and obtained several reference numbers. HOWEVER MY COMPLAINT FELL ON DEAF EARS. Bare in mind I have been using my own airtime and calling the call center just to be told they are going to find out what is going on and give me a call back to advise on progress of the collection. Till date non of the so called customer service agents have called me. I have been calling from the beginning of this year as well and spoke to a lady by the name of Monique who promised to call me back with a possible solution. I even went as far as emailing pictures to the collection office with a detailed description of my problem. HOWEVER ONCE AGAIN IT FELL ON DEAF EARS. The bed is collasping as there are no springs in the middle of the bed and the springs on the side of the bed and jutting out and not to forget the bed is sinking. Homechoice has now left me with no other option but to had this over to my attorneys. Homechoice is the worst.they are ever ready to take my money,charge me extreme interest rates and provide illiterate customer service.