Homechoice is the worst choice

If there was a way to give no rating or a 0 i would and heres why:

My Fiance placed an order for a 9 piece duvet set and 2 continental pillows which were the wrong size so we arranged to have it picked up and replaced for the correct size. He called the call centre and they agreed to send the correct size however a 3 piece set came back without his knowledge or consent, no one had contacted us from the call centre to advise on the change. Before the 3 piece arrived he arranged a debit to go off Month end of october for the original set he agreed to because it took the courier a week to deliver and pick up and we did not want our score to be affected. The sales agent agreed that i would get the 6 piece and any changes would be communicated. Homechoice agents are rude, they do not make notes or forget processes, the 3 piece that was wrongfully delivered was picked up and he cancelled the order. My fiance called the call center and ask for a manager to contact him to log a complaint , he waited 3 weekes and no one called back. Today he spoke to an agent by the name of Mavuso who refused to provide the managers email address or contact details, he said his manager does not have an email address. Homechoice is terrible and i would not recommend them to anyone, i am very unhappy and they have done nothing to resolve the issue. i have no idea how they are still in business with this terrible service, its disgraceful and their agents are not well trained and very unprofessional.