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Thabang M

1 reviews | Active since May 2020

06 May 2020, 08:51

HomeChoice is selling lies to customers

I bought blankets cash the debit order went through on the 16 of April 2020, on the 18 of April 2020 stating that my HomeChoice parcel was despatched and will be delivered that day. Even now have have not received my blankets, when they advertise they say that they deliver during the lockdown. I have emailed them, called customer care the consultant was rude and hung up on me and I have also inboxed them on Facebook a couple of times with no respond.

0
Replies (4)
Homechoice
Homechoice's reply06 May 2020, 08:53
Official
Hi Thabang.

Please give us an opportunity to get to the bottom of what went wrong so that we can resolve this.

Regards.
Homechoice
TM
Thabang M's update06 May 2020, 08:59
Reviewer Update
How long will you take because you don’t respond my emails it would be better if you communicate because your silence is frustrating.
TM
Thabang M's update06 May 2020, 13:06
Reviewer Update
Someone from HomeChoice contacted me using messenger band asked me how I made my order, so I explained that I saw an advert on tv with an sms number so I sent an sms and received a call from someone from HomeChoice. Then the response was sorry I cannot assist you call them back, I told that person that no one answers when you call then she said I can only assist you if you ordered from me. How does this work all I know is that I placed an order from HomeChoice and it was HomeChoice that debited money from my account so please assist me if not the can I have a full refund of my money please I’m tired now.
TM
Thabang M's update08 May 2020, 14:12
Reviewer Update
I am still waiting for a response regarding the outcome of the investigation your conducting