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Sarah N

1 reviews | Active since Jun 2024

24 Jun 2024, 22:35

Homechoice is reaping me off

My account with Homechoice a never ending headache for me and my family , i went in agreement with these people 3years ago , bought beddings and washing machine total cost was R29,999 including interest ,and the agreement was 16months payment .when l try to engage them they only want to know when is my next payment in Dec I was told l owe 13k + I was paying 1,4k until recent they have reduce it to R1097 as you can see till today my closing statement nothing is changing, according to my calculations i have paid Homechoice almost tripple of what i was supporsed to pay and my account is still up. If you are considering ordering anything from Homechoice my advise to you is to reconsider .@Homechoice i have requested my full statement from my first payment to Date you only provided Dec to Date . I need my full statement to take to my legal team l want to sue you, for business malpractice .You only know how to harrass me about payment as if l have ever skip any payment. According to my calculations,@Homechoice is reaping me off

Opening Balance R13536.73 08 Jun 2024 SERVICE FEE - ADVANTAGE ACCOUNT R49.00 R9041.17 01 Jun 2024 PAYMENT R-1098.05 R8992.17 01 Jun 2024 INTEREST R186.74 R10090.22 08 May 2024 SERVICE FEE - ADVANTAGE ACCOUNT R39.00 R9903.48 02 May 2024 PAYMENT R-1063.78 R9864.48 30 Apr 2024 INTEREST R196.22 R10928.26 09 Apr 2024 SERVICE FEE - ADVANTAGE ACCOUNT R39.00 R10732.04 02 Apr 2024 PAYMENT R-1086.22 R10693.04 01 Apr 2024 INTEREST R221.23 R11779.26 08 Mar 2024 SERVICE FEE - ADVANTAGE ACCOUNT R39.00 R11558.03 05 Mar 2024 PAYMENT R-1453.89 R11519.03 29 Feb 2024 INTEREST R220.70 R12972.92

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Replies (1)
Homechoice
Homechoice's reply25 Jun 2024, 09:15
Official
Hi Sarah,

 Thank you for taking the time to reach out to us with your concerns. 

This confirms that we have received your complaint, and we appreciate the opportunity to address the matter.
 
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
 
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
 
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to email us . Your input is crucial to ensuring a comprehensive understanding of the situation.
 
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.

Kind Regards.
Homechoice