1 reviews | Active since Aug 2018
Homechoice is pathetic
This review relates to a return I submitted over 3 months ago.
Parcel number PF***5-1. I called in October and November and was advised that the courier company not reach me (be advised that I answered all my calls and did not receive a single call from a courier company). I then provided an alternate number to which I have since not received a call for collection yet I am still being billed for this bed which is faulty.
The customer service line is pathetic where no one responds yet I can hear them breathing and typing on the other side, but I get daily calls from home voice consultants to purchase new products!!!!
you are quick to accept our money but offer putrid service in return!!!!
NB the parcel was delivered on the 22nd September and I called on the 26th of September for the return due to the long weekend. It is now almost 3/4 month and I’m still sitting with the faulty blow up bed.
A very irate customer. A new year and the issue has not been resolved. I have called numerous times with no consultant that is able to assist me. A call was logged by Cecilia Jansen to have the parcel collected by fastway however I did not receive a tracking number nor does fastway know anything about this collection (I contacted them).
I must say the service received from homechoice is pathetic to date and once all this is resolved I will be canceling any account held with you.
You are quick to call for payments to be made but cannot pick up a simple parcel for return… useless
If I could review with no stars I would
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Homechoice
Thank you for taking the time to reach out to us with your concerns.
This confirms that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to email us . Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind Regards.
Homechoice