CK
Christopher K

1 reviews | Active since Nov 2011

14 Dec 2023, 13:42

Homechoice is operating like a ****a Shop

Homechoice is one very unprofessional business. I made an order online, ***2, and paid a few minutes later via Pay@. The order was cancelled later without even calling me or sending me an email explaining why the order was cancelled. Even to this day I don't know why this order was cancelled.

I made another order at Homechoice Maponya Mall, ***6, for the duvet set and the king duvet inner. The duvet set was delivered last week. I am still waiting for the delivery of the duvet inner. I called yesterday to follow up. The consultant who assisted me said that they would follow up with the dispatch department and the courier company. Even now I haven't received any feedback. So, I have to call them again. This is the last time I was buying from Homechoice. I will never, ever buy from them again.

My advice is, if you want peace of mind and professional service, stay away from Homechoice. There are many outlets that sell quality bedding products and offer professional treatment to their customers, not this **** service that Homechoice is giving to their loyal customers

0
Replies (2)
Homechoice
Homechoice's reply14 Dec 2023, 14:37
Official
Hi Christoper.

  Thank you for bringing this matter to our attention.

We will be contacting you to get further details from you.

Regards.
Homechoice
 
 
CK
Christopher K's update21 Dec 2023, 16:34
Reviewer Update
I haven't received any feedback from HomeChoice, and my order has not been delivered. I call them daily, and they cannot give me feedback. I have been getting calls from ***, and when I answer, there is no one speaking on the other side. I really wonder how it is possible that this business is still standing if it does not care about its customers. It has been a really painful process dealing with Homechoice, and I hope that this nightmare will end soon. I will never buy from homechoice. If you are considering buying from them, please consider other companies with the same products.

Today I spoke with Funeka, she gave me the tracking number PF***8-1 and she said she doesn't know which company is the parcel with. I am so sick and tired of homechoice.