1 reviews | Active since Oct 2020
Homechoice is NOT an option to choose.
This is Mavis Masemola. I purchased bediing and a bed at Homechoice on 22 February 2025. The bedding was correct but the bed was incorrect. I notified the delivery people and they asked me to go to Homechoice Mameoldi Mall and notify them so they can come back and fetch the bed. Since then the bed has not been picked up and today I get a call that I have to pay for it even though the bed issue has still not been rectified. I have called them numerous times and visited the stores for assistance but they refuse to help me. I left with the wrong bed (base is Queen and mattress is double bed) and they do not want to help me. They are good at collecting the debit order every month but when it is time to correct their error they cannot help.
I am completely disgusted by their attitude and service. The consultants are not helpful. I have sent evidence to them as requested on their whatsapp number several times as they requested but they still do nothing. It has been months of eduring this horrible service.
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The Customer Support Team
Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to reply to this email. Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
The Customer Support Team