Homechoice is loosing customers because of late charged deliveries

I have made an order for three items at the same time about a month ago then received couple of smses for each items with their references that they have been released from home choice warehouse. I waited patiently and I received one order, which the other two going to the same address apparently got lost in the mail. I have called many times but instead I am dealing with call center agents who has no idea what is going on as they keep telling me its stuck in cape mail, my problem is ordering a winter item and get it in summer but the company policy is saying 14 days delivery. I am at a stage whereby I am a willing to take my money else where because I cant keep fighting for my things every time I place orders. Now Its like I am waiting for shipping from china where as their building is less than 30 minutes drive from my house.