HomeChoice is ***********

I am so ****ed off when it comes to homechoice. I got a kettle than it started leaking i called them to collect it and i was told that this would be credited back to my account in 7 to 14 working so that i can order another kettle. They collected the kettle on the 28 July '21 its now over 20 days with no feedback, i have called them and i was told that the courier service hasn't delivered the kettle to them, when i called the courier service they told me that they had delivered this to homechoice on the 2cnd of August '21 already. I called homechoice again and now they are telling me to wait for 30 days.

they have sent me my statement already and they will still go ahead and debit from my account and yet i dont have a kettle. this is unacceptable honestly, not after being a good customer that has never missed a payment. i am soo disappointed .

how do i get debited for a kettle i hardly got to use because their faulty.