MD
Maria D

1 reviews | Active since Jun 2016

08 Jun 2016, 08:22

Homechoice is hell

<p>i put an order with homechoice last year february.I ordered 17 piece of pots and a duvet set on delivery i recieved 6 piece if pot and the duvet cover. I called home choice reporting that i only recieved 3 pots and 3 leads and the person who responded to my quiry was Christina Zonke who send me the dispute form for me to fill and send it back to them who i did and i only recieved feeback in september 2015,she called saying she did not recieve my form then i had to resend it.Christina Zonke responded in february 2016 to inform me that she is ascalating my case to the derpament that will the money of the stuf that i didnt recieve till now she hasnt called</p> <p> </p> <p>I called customer care last asking to speak to the supervisor and she promised to give the quiry to Christinas supervisor who did not call me till today.then i called back again today to be told that the supervisor was busy then i said im gone hold till shes finnished then i was told shes on tea but i insisted on holding then the call centre agent put the phone down on me.</p> <p> </p> <p>I hate homechoice with parsion and im going to lets thw world know about there customer service,all i want is to know my balance and pay them off because i want nothing to do with them</p> <p> </p> <p> </p>

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Replies (1)
Homechoice
Homechoice's reply08 Jun 2016, 10:35
Official
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team will be in touch with you shortly to provide you with an amicable solution. Kind Regards Customer Support Team

Best regards,