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Sino Z

1 reviews | Active since May 2018

12 Jun 2020, 11:14

Homechoice is a terrible unprofessional company! Do not purchase from them!

I have ordered winter blankets from homechoice in march 2020 before the lockdown. Today the 12 june 2020 i still have e not received the order. Understandably the lockdown took everyone in action. In may 2020 i followed up on the orders as homechoice had opened once again. I was told of the backlog of orders that happened and tje cathc up the company to do. I was told to wait a maximun of two weeks for the company to catch up. 4 weeks passed and stilll no contact or feedback about these blankets i ordered. I have been calling homechoice since the lockdown ended only to be promised that feedback will come amd they will call me. No one has given me any feedback or have called me with regards to this. I am fed up. Firstly i ordered these blanketa for winter and now that winter has arrived, the blankets are nowhere to be found. Mind u, every month the installment to pay the blankets comes out of my account. No one is helping. People r telling me things have been dispatched and have bo account for them. No one knows how to help. Its been weeks and the parcel have been dispathced but nothing has been delivered to me. I want homechoice to know how much of an inconvenience this is. They do not mind to call an unhappy customer to order more things but the return of the service is completely wack! Can someone please get back to me about an order i made in march 2020. When i call homechoice lice now frustrated they tell me of a query made then the staff hang up. So unprofessional. Does homechoice just hire anyone? And do they actually train the staff to do the job? Ive ordered for months now. This order was made online and i do not know why it has taken so long! My number is ***. If no one responds, i will be cancelling my account period. This is utter bull****!

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Replies (1)
Homechoice
Homechoice's reply15 Jun 2020, 12:44
Official
Hi.

We’re very sorry to hear about the poor service you experienced. 

Please give us an opportunity to get to the bottom of what went wrong so that we can resolve this.

Regards.
Homechoice