Homechoice is a ****!!!

In August 2020 I was notified by transunion credit bureau that I have a new homeware account with Homechoice and that I'm owing that account R 24000. That information came to me as a shock and I then called homechoice to enquire about that account and they confirmed that indeed the account was opened and that their system shows that the homeware items that were ordered, were still with the courier company and no one had signed for them yet. So I then informed that consultant that I have not ordered anything from homechoice and that I wanted to bring to their attention that the items were ordered **********ly in my name. That consultant promised that she will try to stop the items from being delivered and she will also forward the information to their *****dispute section so that they can investigate the matter. They asked me to write an affidavit to indicate that I'm not the one who ordered the items. I did the affidavit same day and sent it to them and they promised to come back to me in month time. I waited for homechoice for a month to call and they didn't, I then called them and when I did call them they said to me that they have extended the period with 60 days and they will inform me. They extended that period and never bothered to let me know. I am the one who is supposed to call them all the time and even when I do call them, their consultants are so rude and impatient. So I suspect that Homechoice knows who is responsible for opening that account and they don't want to let me how ******* their people are. I think people should boycott Homechoice because if they use it don't it will **********ly use their details on their system to boost their sales. Homechoice is a ****.