Homechoice is a ****

Horrible customer service, I would never recommend anyone to buy from this site as I am now being ****med, I received and invoice saying my payment starts at the end of February for something I never received, I purchased a sound bar online on the 22nd of November 2020, I have not received it yet the website states that delivery is done in 10 days, I have sent multiple emails and requested many callbacks, today I went on the homechoice site and requested a callback saying I want to pay an order than only did an agent pick up the phone to call me, I told her please pass me to a manager, she than advised me to hold on as she was transferring the call but instead hung up.

I honestly feel like I am being ****med because no one wants to contact me, it's like I'm helpless, I don't want the sound bar anymore!!!

This is a horrible site to buy from