1 reviews | Active since Dec 2025
Homechoice is a **** : Promenade store service is bad 😒
I orderd a laptop @Homechoice in 2024 November..they delivered it at my place when I opened the box it was a different brand not the one i orderd , it had no charger and it was not switching On..I took it back to promenade they sad they will send it for repairs...I must come back in the next 21 days ..I did so but they kept on saying they send emails to check it if its in repairs or..even today I haven't received it back I went back to them December 2025 they sad the same thing bare in mind they never stop deducting the money month end even in December 2025 they made a deduction..the last time I was there they had a new manager but I couldn't speak to him/her...what they doing is so stressful they are ******
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Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to reply to this email. Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind regards,
The Customer Support Team