Homechoice is a NO choice # featherdown#featherout

My first and last purchase. I purchased a 8 piece Sutton featherdown set, purchase price R2499, the site states any purchase over R800 delivery is free, not the case I was charged R300 for delivery and R300 for taking my purchase over 3 installments. My first debit order deducts for the amount of R1125 and 2nd debit order R1115 my last debit is scheduled for the amount of R1132, some how the amounts does not add up. My 2nd concern is by month 2 the feathers came through the inner and through the duvet cover. EVENTUALLY I WOULD HAVE MORE FEATHERS OUTSIDE THE INNER THAN IN. I called on 25th September to log complaint. The items was only collected on 7th October. I then called again to ask how far my complaint was only to find out the items was still with courier and needs to be assessed totally unacceptable because when they are calling to make sales they can harass you with calls but now simple communication regarding my complaint is null and void I expressed my disgust to a customer centre team leader, Ilhaam, who assured me she would investigate my complaint and call me Friday, well this never happened either. As for home choice you have just lost a customer! Moving forward keep your feathers....and process my refund as I have lost trust in your company and the way you operate!