1 reviews | Active since Aug 2019
Homechoice is a ****! GIVE ME MY MONEY BACK!
This store is a ****! Pure *******! On the second of Feb I made an order (order no - ***5) on the 8th I get an Sms that the order is ready for collection. When I get to the store in JHB they tell me there was a mistake, the stickers were mixed up and I should come back tomorrow. The next day, same thing. On the 10th Feb we called in to cancel the order and request for a refund, I spoke to Zulsika (call log - ***) we also did a cancelation with the manager in store. On the 12th we sent an email regarding the cancelation. On the 15th we called for a follow up (call log - ***) and we asked for a manager to call us back. No manager called. Today is the 1st of March and when we called in we are told there was no cancelation that was made in the 1st place (call log - ***) we spoke to Khanyiso. So all this up and down for a whole month just to get my money back. I have requested for the manager on duty who is Linnet to give me a call back and still no call back.
This store is full of nonsense and full of excuses. They don't know what customer service is. Keep in mind that all this up and down and calls back and forth was with the head office, not even the store. If the head office has ******* service I can't imagine what the branches are like.
If you value your money just stay away from this store. Poor service from the beginning.
HOMECHOICE GIVE ME MY MONEY BACK!!!!!
Thank you for taking the time to reach out to us with your concerns.
This confirms that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to email us . Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind Regards.
Homechoice
Thank you for taking the time to reach out to us with your concerns.
This confirms that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to email us . Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind Regards.
Homechoice
Listen, I'm tired of your stupid excuses. It's been a month now yet you guys say refunds take up to 14 days. You guys don't even have the decency to get a manager to call me back and assist in resolving the matter. You are very quick to take customer's money but when it comes to returning their money you give stupid excuses and you don't do your jobs. All this coming from a head office level not even the branch. Pure *******!
STOP WITH THE EXCUSES AND GIVE ME MY MONEY BACK! I WANT MY MONEY!!!!!! SIMPLE!
Listen, I'm tired of your stupid excuses. It's been a month now yet you guys say refunds take up to 14 days. You guys don't even have the decency to get a manager to call me back and assist in resolving the matter. You are very quick to take customer's money but when it comes to returning their money you give stupid excuses and you don't do your jobs. All this coming from a head office level not even the branch. Pure *******!
STOP WITH THE EXCUSES AND GIVE ME MY MONEY BACK! I WANT MY MONEY!!!!!! SIMPLE!