HOMECHOICE IS A *****

This one star is only because there is no zero, they don’t even deserve 1 star. I paid off my account with home choice about 2 years ago and requested that it’s closed. I never used the account, nor communicated with Homechoice let alone buy anything from them since I paid it off and requested it’s closed. End of March 2023, I started receiving calls from homechoice which they would hang up when I answered. It never bothered me because I knew I paid off the account a long time ago. Eventually they called again and started wanting me to confirm my details, I refused and asked the consultant why should I confirm my details when I am not their customer anymore. This is when she said what about the order I took, I told her I am not confirming anything because I never ordered anything from them. This triggered me to contact them directly and inform them about the call and they confirmed that I owed them R25000 because I took two beds from them. I lodged a complaint and a case of ***** immediately, they requested me to send an affidavit, which I did and send it through on the 24th February, case number ***. I kept calling to enquire about the case and was told it will take 30 days to close the case and provide feedback. It is the 35 days later I still have not received any feedback. I have sent emails enquiring about the progress so that they can close this and to date, still no feedback.

1. who ordered this without my knowledge when home choice has full access to my personal details. 2. Upon delivery who signed for this and where was it delivered? 3. Which identification was used to conclude the delivery? 4. Why am I only getting calls when payment is required, but I was never called to confirm the order or even to receive it? 5. This goes against the POPI Act, which home choice is obliged to protect the information of their customers and clearly they failed. Homechoice is a *****. I have enough time to investigate as they requested. But clearly Homechoice does not care that it’s people’s lives they messing around with, hence they are not closing nor providing status of this case. This ***** was clearly done by a Homechoice staff member.