Homechoice is a disgrace and inconsiderate

I wish to register my displeasure at the service of Homechoice on the non-delivery of my parcel. On the 28th November 2020 I placed an order with order number ***0 and subsequently received an SMS to confirm the order. On the 28th I then received another SMS which confirm that my parcel number PFS***7 was packaged and the following day the package was on its way. From the 29th November 2020 until the 8th December 2020 I received no SMS until called the call centre only to be told that the parcel was returned. The said period is less than 7 to 14 day of SLA they told me about. I wish to put categorically that i never received any call or SMSl from any courier to confirm delivery and there was always someone at home in the event they would want to lie that there was no one at home. For me to have gone the process of reorder again was frustrating and that speak low of your service. Homechoice is quick to sort sales from me but when they are supposed to confirm delivery of the order no one wants to take responsibility and if you want more stress call their contact center you will clearly realize they just don't care about their customer. They have sent me a statement which I am supposed to start paying for the order I haven't received.