Homechoice is a disappointment

The service at this company is a mess, which is a pity because the products are good. My mother ordered one of their sets that came with 3 bedding sets including bed cover, 2 standars pillow cases, 2 continental pillow cases and 2 curtains. When the order came one of the sets had 2 bed covers, no curtains, 4 standard pillow cases and 2 continental pillow cases.

When they were contacted they states that it is impossible for them to have the situation corrected. So we just have to accept it as is. This set cost R3050!!!!

When said order was placed, my mother made a mistake with the delivery address. When she contacted them she was told it’s impossible to change the address, she will have to make a new order (pay again, which she dis) and just have the one that’s going to the wrong address returned. She managed to contact the delivery guy and tell him the address is incorrect, the package needs to be returned. This was done.

Now HomeChoice owes my mother for that cancelled and returned order. They are treating it as a loan and requesting her to provide proof of income and bank statements!!!! What nonsense is this?!!!

I will make a point of not recommending this place to anyone who will listen. I hope they cease to exist.