HOMECHOICE IS A **** COMPANY!!!

I purchased bags from Homechoice for R543.91 on the 01.11.2015 and the order was cancelled due to lack of stock. My account was debited on the 25.11.2015 with no problem and I then called Homechoice to ask them NICELY to PLEASE refund ME MY money and I was advised that this will be done within 10 days of me placing my call. Fast forward to +10 working days, +10 calls and +5 emails sent to Homechoice about them refunding ME MY money due to lack of stock from THEIR side, nothing has been done about this! Is this the nonsense that loyal customers are subjected to? I've been a paying customer for about 5 years or so and this is the thanks I get for my loyalty? I'm never purchasing anything from Homechoice again! HOW DARE YOU REFUSE TO REFUND ME MY MONEY DUE TO AN ERROR ON YOUR SIDE? HOW DARE YOU INCONVENIENCE ME AND ASK ME TO EMAIL YOU MY BANK STATEMENT SO THAT YOU CAN CHECK IF YOU HAVE REFUNDED ME MY MONEY OR NOT? HOW DARE YOU SEND ME FROM PILLAR TO POST REGARDING MY MONEY BUT WHEN YOU DEBITED IT WAS CERTAINLY NOT A PROBLEM FOR YOU? I'm pretty sure that it shows on the system that the order was cancelled due to lack of stock. I'm done with Home Choice!