1 reviews | Active since Jan 2024
HomeChoice is a ****
I suggest -5 to +5 rating range, because sometimes companies just deserve a negative number! Homechoice, such a big brand, is guilty of false advertising. I have not been with them for a while, so I decided, I used to get beautiful ranges from them, let me try them. Okay, I am a college lecturer, and I earn a decent income, and they gave me R1000 credit. I wondered if perhaps I have a low credit score because I literally don't have any credit. I understood and respected that. I went online to see what I can get for a R1000 because my intention was basically to buy and increase that rating, as per the person's advice with whom I queried the small amount. There, Homechoice has it, online for all to see, free delivery for purchases above R800! Very clear. And three month payment freeze. Also very clear! I make an order just above the R800, and boom, I must pay delivery. I then opted for pick up option, and I AM STILL EXPECTED TO PAY DELIVERY, though less. One, I am charging that HomeChoice is guilty of false advertising, and must exclude the clause "free delivery for orders above R800" if they don't intend to come through on that promise. Two, HomeChoice must stop lying that orders paid up in three installments are treated as cash if in fact that's not true. I would not recommend this shop, because Homechoice is a little on the pricey side, there are way cheaper options which would give free delivery for an average of R500.
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We would like to express our sincere apologies for any inconvenience you may have experienced. Your feedback is of utmost importance to us, and we take your concerns seriously.
We have received your complaint, and we want to assure you that we are actively investigating the matter. Our team is committed to resolving your issue as quickly as possible and ensuring that you receive the level of service you deserve.
Please be assured that we will keep you updated on the progress of our investigation and the steps we are taking to address your concerns. If you have any further questions or need additional assistance, please do not hesitate to contact us directly.
Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to resolve this issue.
Sincerely,
The Customer Support Team
