HOMECHOICE IS A ****

God day

Order was supposed to have already been delivered to me by now but I can confirm I have not received this delivery at all. Order was placed on the 13th of October 2023 and still no delivery has been made.

I have now been advised by 2 "customer service" call center agents and haven't been assisted, instead, the first instance I was told that the delivery was made on the 24 October 2023 at 07:05 however I was not notified of my delivery being made at all by the normal sms communication system which is meant to be used for deliveries, same lady told me to go back home and inspect an item which was not delivered. Second call I made, I was now told that a ***** was done on my name using my account and that it is now my responsibility to go get an affidavit from the police station during my working hours whereas the carelessness of City Logistics (as I was advised by NTOMBI-the call center agent os the courier company) has led to all of this now taking place.

The HOMECHOICE website clearly states that orders that are made to metropolitan areas are meant to take up to 5 days and that Deliveries are only made Monday to Friday between 08:00 - 17:00, both calls I have made have now proven to me that this is not the case because for starters, my order if 2 items was supposedly delivered separately with 2 different parcel numbers, one on Saturday the 21st to someone who is not me and the othe delivery happened according to the call center agents at 07:05. This without my ID being provided for account holder authentication/verification as is standard procedure when things are bought on credit or are to be delivered. I gave nobody a proxy to accept any order on my behalf and so therefore require Homechoice to advise who's ID was used to accept the order on my behalf and also for Homechoice to advise how I shall be refunded in this regard.

I DID NOT place an order at the Police Station but now I must report to the police that Homechoice didn't deliver my order. Same Homechoice confirmed my delivery address (both call center agents) but I still do not have what I ordered.

The status of one of the parcels has now been updated to "PARCEL HAS BEEN HANDED BACK TO THE COURIER". I still have not received any updates regarding my order. They are now going to expect me to make payment for something that I do not have which by all intents and purposes is horrible business practice. I was told my account wouldn't be refunded because I must go to a police station and yet they refused to acknowledge their stuff up.