1 reviews | Active since Mar 2018
Homechoice is a ****!
On 5 September 2022 parcels were delivered at my address from homechoice on my name and I immediately reported the matter to Vosloorus SAPS who apprehended a suspect who had used my identity to *****ulently purchase the parcels from Homechoice as per Vosloorus CAS 23/09/2022. I took an initiative to directly contact Homechoice ***** department who confirmed receipt of all documents that they required and later informed me that the matter was resolved and the debt written off. Their reference was #***. Recently after 16 months I have been receiving demands from their collections stating that I should settle the account.
I have so many questions. 1. Why are they still demanding payments if the account was *****ulently opened and they promised to investigate the matter. 2. Why am I being harrassed? 3. Is the company following good business practices in that my details were used to open another account since they failed to protect my personal details hence the suspect did confess to the police that he got my details from one of the employees of Homechoice to open the account.
Thank you for taking the time to reach out to us with your concerns.
This confirms that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to email us . Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind Regards.
Homechoice
Thank you for taking the time to reach out to us with your concerns.
This confirms that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to email us . Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind Regards.
Homechoice