LM
Lerato M
1 reviews | Active since Feb 2018
29 Apr 2024, 10:59
Homechoice is a ****
Homechoice is a ****.
My mother managed to open a homechoice with my ID number and Name, and it seems like they don't have verification method to verify the person opening the account, seems like as long as you have the ID number and name they can just open the account, I closed this account years back and she managed to open it again without my acknowledgment, only now I notice it is appearing on my credit score and it's in arrears, I called several times since last year to get it closed with no success, what they do is keep on charging for late payments every time a payment is made
I paid called again and asked them to close it and I am told stories even after settling the account. It's frustrating because I don't get any communication from them when my mom buys stuff from them, I only get calls when she is in arreas. I have run out of options to get this account closed.
Helpful (0)
Replies (5)0
Replies (5)
Homechoice's replyOfficial
29 Apr 2024, 11:17Hi Lerato,
Thank you for taking the time to reach out to us with your concerns.
This confirms that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to email us . Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind Regards.
Homechoice
Thank you for taking the time to reach out to us with your concerns.
This confirms that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to email us . Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind Regards.
Homechoice
Homechoice's reply29 Apr 2024, 11:17
Official
Hi Lerato,
Thank you for taking the time to reach out to us with your concerns.
This confirms that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to email us . Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind Regards.
Homechoice
Thank you for taking the time to reach out to us with your concerns.
This confirms that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to email us . Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind Regards.
Homechoice
Homechoice's replyOfficial
29 Apr 2024, 11:30Hi Lerato,
Please check your email, we have responded.
Kind regards,
Nosiphiwo , on behalf of the Customer Support Team
Please check your email, we have responded.
Kind regards,
Nosiphiwo , on behalf of the Customer Support Team
Homechoice's reply29 Apr 2024, 11:30
Official
Hi Lerato,
Please check your email, we have responded.
Kind regards,
Nosiphiwo , on behalf of the Customer Support Team
Please check your email, we have responded.
Kind regards,
Nosiphiwo , on behalf of the Customer Support Team
LM
Lerato M's updateReviewer Update
02 May 2024, 10:52Things are getting worse on my end, it's like they are trying to prove a point. instead of my issue being resolved, the issue is getting bigger, the call center consulted are hanging up on me. I paid the balance of R1075.39. which includes the late payment for April and all interests. I was told on Monday I have to pay pay another R42 of interest, which I paid. this morning I called and I am told again I have to pay R42 for late payment and also reflects, that my next payment is R188.60 on the 31st May, but i settled the account. Homechoice is just making my life difficult.
LM
Lerato M's update02 May 2024, 10:52
Reviewer Update
Things are getting worse on my end, it's like they are trying to prove a point. instead of my issue being resolved, the issue is getting bigger, the call center consulted are hanging up on me. I paid the balance of R1075.39. which includes the late payment for April and all interests. I was told on Monday I have to pay pay another R42 of interest, which I paid. this morning I called and I am told again I have to pay R42 for late payment and also reflects, that my next payment is R188.60 on the 31st May, but i settled the account. Homechoice is just making my life difficult.
Homechoice's replyOfficial
02 May 2024, 10:55Hi Lerato,
Please check your email, we have responded.
Kind regards,
Nosiphiwo , on behalf of the Customer Support Team
Please check your email, we have responded.
Kind regards,
Nosiphiwo , on behalf of the Customer Support Team
Homechoice's reply02 May 2024, 10:55
Official
Hi Lerato,
Please check your email, we have responded.
Kind regards,
Nosiphiwo , on behalf of the Customer Support Team
Please check your email, we have responded.
Kind regards,
Nosiphiwo , on behalf of the Customer Support Team
LM
Lerato M's updateReviewer Update
02 May 2024, 11:41I see the later that you sent, but its very conflicting with what three call center consulted i spoke to and the statement I received from ***.
Please close the account. If possible as i am getting bad service from call center consulted, very rude individuals that are unwilling to listen and assist in resolving this issue.
Please close the account. If possible as i am getting bad service from call center consulted, very rude individuals that are unwilling to listen and assist in resolving this issue.
LM
Lerato M's update02 May 2024, 11:41
Reviewer Update
I see the later that you sent, but its very conflicting with what three call center consulted i spoke to and the statement I received from ***.
Please close the account. If possible as i am getting bad service from call center consulted, very rude individuals that are unwilling to listen and assist in resolving this issue.
Please close the account. If possible as i am getting bad service from call center consulted, very rude individuals that are unwilling to listen and assist in resolving this issue.