Homechoice is a ****

I was contacted by an agent for a sale. I decided to proceed as I was looking for tumble dryer heat pump. The agent confirmed that homechoice has a Hisense in stock for R550 per month I agreed because I know the brand and have been satisfied with their products. When the item was delivered in the beginning of June and I’ve unpacked it, only to find it’s a candy tumble dryer for R1000 per month. Firstly why was the agent ********* in making me believe it’s a Hisense brand for R550 and then ring up a sale for brand I didn’t want for double the price. This is day light *******. I immediately called the next day to cancel the order and got a reference number ***2 and was told collection will take place in 14 working days. Two weeks later, no collection or sms or calls confirming collection. I called to find out what’s happening only for the agent to advise I’ve been contacted so many times but my phone went to voicemail this n moerse *** praat. Homechoice continues to be *********. I was then told to send the pictures of the product to a whatsapp number that doesn’t even appear on WhatsApp. I contacted again to explain that the WhatsApp doesn’t work, I was given an email address to send through pictures. *** and received an Enquiry ***. Up until now I haven’t received any correspondence on the collection of this unwanted item. I have stopped the debit order so you won’t get any money from me. If you don’t collect this item by the end of July I will take it as a free gift as compensation for lying to me and you won’t get any money out of me! Please urgently resolve this