TD
Thamsanqa D
1 reviews | Active since Oct 2022
11 Aug 2025, 12:57
Homechoice is a ****
Worse experience ever.
I places an order for a R299 item. Because the aim was to improve my credit score. I opted to pay for it over 6 months. Installment was 91 x 6 = R546.
I just got off the phone with customer service and they are stating on their end it shows that I have paid R500.90. But I still owe an additional R200 which is an additional interest on my order... I don't think the people hired to assist us are qualified to answer numerical questions. 500.90 - 546 = R45.10 cents.
Can someone qualified to clear this nonsense call me because this is day light *******. Interest on top of interest is just nonsense.
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Homechoice's replyOfficial
11 Aug 2025, 13:35Hi Thamsanqa,
Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to reply to this email. Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind regards,
The Customer Support Team
Homechoice's reply11 Aug 2025, 13:35
Official
Hi Thamsanqa,
Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to reply to this email. Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind regards,
The Customer Support Team