KM
Kaylare M
1 reviews | Active since Apr 2024
24 Apr 2024, 11:14
HOMECHOICE IS ***
Homechoice gives the worst service!
I did an online purchase received the incorrect package and sent it back in the same week.
I have been awaiting my refund for 4 weeks now and nothing is being done. I am told that my refund will only be processed once they have received the item they collected from me in the same week of purchase.
I have been back and forth trying to get this sorted, their refund department never calls back. I’ve spent so much on airtime trying to get to the bottom of this.
HOMECHOICE IS QUICK TO TAKE MY MONEY BUT SLOW TO PAY IT BACK!!!
Helpful (0)
Replies (2)0
Replies (2)
Homechoice's replyOfficial
24 Apr 2024, 11:26Hi Kaylare,
We would like to express our sincere apologies for any inconvenience you may have experienced. Your feedback is of utmost importance to us, and we take your concerns seriously.
We have received your complaint, and we want to assure you that we are actively investigating the matter. Our team is committed to resolving your issue as quickly as possible and ensuring that you receive the level of service you deserve.
Please be assured that we will keep you updated on the progress of our investigation and the steps we are taking to address your concerns. If you have any further questions or need additional assistance, please do not hesitate to contact us directly.
Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to resolve this issue.
Sincerely,Candice Rittels, on behalf of the Customer Support Team
We would like to express our sincere apologies for any inconvenience you may have experienced. Your feedback is of utmost importance to us, and we take your concerns seriously.
We have received your complaint, and we want to assure you that we are actively investigating the matter. Our team is committed to resolving your issue as quickly as possible and ensuring that you receive the level of service you deserve.
Please be assured that we will keep you updated on the progress of our investigation and the steps we are taking to address your concerns. If you have any further questions or need additional assistance, please do not hesitate to contact us directly.
Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to resolve this issue.
Sincerely,Candice Rittels, on behalf of the Customer Support Team
Homechoice's reply24 Apr 2024, 11:26
Official
Hi Kaylare,
We would like to express our sincere apologies for any inconvenience you may have experienced. Your feedback is of utmost importance to us, and we take your concerns seriously.
We have received your complaint, and we want to assure you that we are actively investigating the matter. Our team is committed to resolving your issue as quickly as possible and ensuring that you receive the level of service you deserve.
Please be assured that we will keep you updated on the progress of our investigation and the steps we are taking to address your concerns. If you have any further questions or need additional assistance, please do not hesitate to contact us directly.
Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to resolve this issue.
Sincerely,Candice Rittels, on behalf of the Customer Support Team
We would like to express our sincere apologies for any inconvenience you may have experienced. Your feedback is of utmost importance to us, and we take your concerns seriously.
We have received your complaint, and we want to assure you that we are actively investigating the matter. Our team is committed to resolving your issue as quickly as possible and ensuring that you receive the level of service you deserve.
Please be assured that we will keep you updated on the progress of our investigation and the steps we are taking to address your concerns. If you have any further questions or need additional assistance, please do not hesitate to contact us directly.
Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to resolve this issue.
Sincerely,Candice Rittels, on behalf of the Customer Support Team
KM
Kaylare M's updateReviewer Update
29 Apr 2024, 19:41I HAVE BEEN RECEIVING ZERO UPDATES AFTER BEING PROMISED THAT MY QUERY WILL BE ESCALATED. YOU GUYS ARE DELAYING MY REFUND WHICH WILL NOW RESULT TO ME BEING DEBITED AGAIN ON THE 1st MAY. I WANT MY MONEY BACK AND THE ORDER TO BE CANCELLED AS SOON AS POSSIBLE. YOU GUYS COLLECTED YOUR **** 4 WEEKS AGO!!!! I WANT MY MONEY!!!! THIS IS ****ED UP SERVICES
KM
Kaylare M's update29 Apr 2024, 19:41
Reviewer Update
I HAVE BEEN RECEIVING ZERO UPDATES AFTER BEING PROMISED THAT MY QUERY WILL BE ESCALATED. YOU GUYS ARE DELAYING MY REFUND WHICH WILL NOW RESULT TO ME BEING DEBITED AGAIN ON THE 1st MAY. I WANT MY MONEY BACK AND THE ORDER TO BE CANCELLED AS SOON AS POSSIBLE. YOU GUYS COLLECTED YOUR **** 4 WEEKS AGO!!!! I WANT MY MONEY!!!! THIS IS ****ED UP SERVICES