LM
Letsema M

1 reviews | Active since Dec 2015

04 Sept 2018, 14:00

HOMECHOICE INCOMPETENCY

The beginning of June i placed an order at Homechoice for Blankets. I never received the blankets and they started sending me SMS about paying the account and emailed me the statement.

On the 16th of July they send a representative by name Leon to my delivery address to investigate the matter and with the paperwork he had and my information, he concluded and reported that I did not receive those blankets and asked him to reorder them for me.

I have not received the blankets even now and On the 03rd September 2018 I got an SMS again saying I should pay my account.

Now I fear for my credit profile as this matter could be taken to credit bureau for not paying the account.

Please help.

These is the second time I get this kind of treatment from Homechoice and hellopeter.com helped me the first time and I have no doubt I will get help again.

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Replies (1)
Homechoice
Homechoice's reply04 Sept 2018, 14:04
Official

Good Day Letsema

Thank you for bringing this to our attention. Sincere apologies for the frustration and inconvenience caused.

One of our staff members will be in contact with you shortly to help resolve the issue.

Regards

Customer Support Team

Best regards,