Homechoice incompetence

Hello Peter..on April 2020 l ordered blankets from home choice on line..On 16 May l got a message informing me that my parcel was on the way..and l never received anything in June l made more than ten calls and 5 emails and they kept telling me it's on the way..l then recieved a message telling me that l was owing more than R9000 for the blankets l never recieved and have to start paying by end of June ..l then went to home choice Rissik Johannesburg and the promised to rectify the problem and l canceled the order with reference number ***..and asked them to close my Account..but to my surprise l still recieve messages to remind me to pay for goods l never recieved..l want them to rectify and close my Account