Homechoice Ignores ********** Accounts

An account has been set up in my name and is in arrears and it is causing havoc with my credit status. Can someone at Homechoice please assist with getting this resolved.

Below is an automated response I got from a previous complaint I logged.

"Hi Siyabonga.

Thank you for bringing this serious matter to our attention. We are urgently investigating this and believe you may have been a victim of *****. We will be contacting you to get further details from you. Thank you for your patience and understanding Homechoice"