Homechoice horrible customer service

Hi

Homechoice is absolutely terrible with customer service and the sales people have no product knowledge. I logged a call to return a bed a week ago, they told me that I can't return the bed to their shop but I have to wait for an assessor to come to my house to assess the bed before they can send drivers to collect it. I mean I collected the bed from their store, why can't I just return it to the same place I bought it. Its been 8 days now and I am still waiting for the assessor to call me to arrange a "suitable time". every time this company promised to call me back, it never happens. i have followed up a few times and I get the same story, " the assessors will call you ma'm" and it never happens. It was my first and last time dealing with this company. The sold me the wrong size and the quality is not all that they claim it is. Absolutely horrible experience I am having with this company.