Homechoice Heater burst when switching on
My cousin ordered an Alva Electric/Gas Heater from Homechoice for me which was delivered on Saturday. When I plugged the heater on Sunday it burst and tripped my electricity. I'm now told by Home Choice that its my responsibility to send it back to them via the Post Office at my own costs. The Post Office says they charge from R300 to send the parcel back of which I do not have and I have 5 days to do it. Why doesnt Homechoice come collect it as they delivered it?
Good Day Nomi
Thank you for bringing this to our attention. Sincere apologies for the frustration and inconvenience caused.
One of our staff members will be in contact with you shortly to help resolve the issue.
Regards
Bantu
Customer Support Team
Good Day Nomi
Thank you for bringing this to our attention. Sincere apologies for the frustration and inconvenience caused.
One of our staff members will be in contact with you shortly to help resolve the issue.
Regards
Bantu
Customer Support Team
Good day Nomi
Thank you so much for your patience during this process.
I would like to once again apologize for the inconvenience this has caused.
Should you have any further concerns, please do not hesitate to make contact with me directly.
Kind regards
Bantu
Customer support
Good day Nomi
Thank you so much for your patience during this process.
I would like to once again apologize for the inconvenience this has caused.
Should you have any further concerns, please do not hesitate to make contact with me directly.
Kind regards
Bantu
Customer support